Online Sellers: Make Your Shop Components Work FOR You!

What better place to start our marketing thinking than to discuss all the components that create our shop?

Each component uniquely works together to draw a potential customer into your shop. Did you realize that for a lot of potential customers, our shops become our only visible brand, or even more often, our product page becomes our only visible brand and is all the visitor sees?

Someone will click a link directly to a product through a Twitter link, search engine, or forum link and NEVER see your whole shop with your announcement.

The importance of ambiance and “look” of your product and shop page is critical for that first impression. Will it draw them in or drive them away?

Here are some shop components that are important to that first impression. I have comments by each to get you thinking

Shop Name – hopefully your shop name is something easy to remember and easy to spell to make it easy for someone to find you online – someone who didn’t quite remember your shop name!

Avatar and Banner Design – the design of your avatar and banner really sets the theme for your product backdrop. Is it casual, formal, professional, cute, cartoon, or whimsical? Any of those are great and can compliment your product designs.

Profile – filling in you’re your profile to the fullest helps to present you, the artist/crafter, as serious about your business. It is just good business practice. Be sure to keep SEO in mind for each of your specific selling venues.

Shop Announcement – this is a great place for you to shine and to show us your personality. Tell us about your product, your materials, your skills, or your policies. Keep it concise and keep SEO in mind here too for each of your specific selling venues.

Photos – there is always buzz about the ability to take quality photos. This is critical. A good photo will draw someone into your shop that otherwise would not visit. Keep practicing with the camera and photo editing software!

Secondary Photos – please have more than one photo of your items. Even I get frustrated when there is only one! Minimally, you should have a front and back photo. Sexy side angles are always artsy and you can have fun staging your product.

How You Order Your Product Photos in Your Shop – Huh? Is this a component? Yup. Put matching and complimentary colors together as sort of a cross-promoting effort. Put matching designs together. You get the picture!

Product Titles – there is the opportunity for Search Engine Optimization here. Let your titles tell us what the product is. No fancy “Dawn at Midnight” romantic names in the titles. They are useless there.

Product Descriptions – ah…you knew we would get to this. Maybe it is a challenge or maybe you just throw a couple of facts in the description and go with it. This is as much an art as your craft. Entice your customer with your words.

Number of Products in Your Shop – it is true! The more products, the more interest in your shop. More products in the shop make you look busy, professional, and like an artist or crafter who really cares about her/his craft.

Pricing – yep, another component you would not expect. First impressions make eyes go to price. If the overall price impression is not good, people move on.

OK, pick one to ponder until we meet again and tell me others that I may have missed. Watch for more posts on each of these in detail!

Free Advertising for Online Shops that Sell Handmade - Diary 2010 Project

There are opportunities for FREE advertising and promotion all around us. Just keep up with a few forums and you will always see calls for product and seller features. Keep your eyes open!

One such project that GalleriaLinda has participated in for three years is the Diary Project, organized and implemented by Fantazya, a long-time Etsy seller of handmade. The Diary 2010 Project is gaining steam, as we get to the final deadline for artwork.

The diary is a calendar book, spiral bound, that has all dated pages created and designed by handmade artists! The artists work their shop information into the designs and get year-round exposure for FREE. What a great concept this is!

And, it has been successful for years. Once all of the artwork is sent in, Fantazya coordinates the printing and cover options. Pictured above is my 2009 diary with GalleriaLinda pages. I ordered a plain cover so I could embellish it myself. These make GREAT gifts too.

When you participate, you are NOT obligated to purchase the Diary, but you are simply a featured artist.

Diaries are offered to participants at a discounted rate, should you care to purchase. Each page is a window of original art for each day of the year. See the Diary 2010 Project Flickr group to see what has been created so far.

Back to YOUR opportunity for advertising...go lock in a date today, send in your designed page with your shop information, and you have year-round exposure of your web site or shop URL to people all over the world.

This year, for the first time, the diary will be available in three languages: English, French, and Spanish. How global can you get?

Go right now to get YOUR

Diary 2010 Project date.
Artwork deadline is JULY 15.

Social Networking: Time Waster or Business Builder?

It all depends! It is my opinion that anywhere you post online is a good thing for your shop and business name for SEO and name recognition. Get out there and be seen and recognized!

However, it is SO easy to twiddle your time away online chatting on various sites, so what is the balance and how do you manage it? I have a couple of thoughts for you to ponder:

1) Anywhere you post online, if used correctly by using links to your shop and your shop name, will add to your SEO factor and make your business easier to be found.

2) There is strength found in networking with people who are your target customer market.

3) Networking can create a great support group for you and your business.

There are a couple of types of networking - social and business. Then, they breakdown into handmade, corporate business, and a zillion other categories.

I suggest that the handmade online sellers participate in both handmade networks AND regular business networks to find potential customers everywhere.

Realize that the handmade networks are made up of a lot of sellers like you. However, sellers of handmade are also buyers of handmade for products other than what they make.

Business networks are made up of businesses of all kinds, big and small, and may need to be educated on why buying handmade creates value. You can be the voice for the handmade community.

I am a member of about 15-20 social and professional networking sites. It could make my head swim if I fretted about nurturing all of those! Here is a plan:

**Keep your profiles on ALL networking sites up-to-date and visit them frequently. Even a teeny edit will bump your profile up for the search engines to find again. If you don't do this, it will just lay there gasping its last breath.

**Make a list of all of your online networks. Decide which ones you want to participate in. Decide on your weekly time allowance split between all you selected, and stick to it.

**You can visit your profiles and edit one a day if you have a lot of them. That takes 3 minutes each and just keep the rotation going. You can do that to boost your SEO.

**For the networks where you want to be heavily involved, be sure to keep your links and business name before the other participants per the Terms of Use for the sites. Upload photos if allowed and use all tools available to you (photos, blogs, etc...) And above all, be SOCIAL, be friendly, and be yourself!

Here are some networking sites to look into:

HANDMADE Networking Sites
http://www.ning.com/search/networks?q=handmade - LIST of many
http://yourhandmade.ning.com/
http://www.byhand.me/
http://www.starvingjewelryartists.com/
http://www.votehandmade/
http://www.craftjuice/
http://www.indiepublic.com/
http://www.webjam.com/
http://www.plumdrop.com/
http://chainmaillebymboi.com/forum/index.php

BUSINESS Networking Sites:
http://www.linkedin.com/ http://wozone.ning.com/ (Website Owners' Zone)
http://www.ning.com/search/networks?q=women+business - list of sites for business women
http://www.ning.com/search/networks?q=business - list of networking for businesses
http://www.ning.com/search/networks?q=small+business - list of networking for small businesses
http://www.ning.com/search/networks?q=home+business - list of networking for home businesses

And, don't forget your local online business networking sites. I belong to

http://www.wqmagonline.com/ and http://www.local-shops-1.com/LocalShops1/social-network.html that cover Regional Florida and I have made some great contacts!

If you have a great networking source for online sellers, post here and I will add to the list!

Online Sellers Can Have Economical Computer Resources!

For those of you who may have missed a previous list of good computer utilities and software offered on the Internet for FREE...here is a refined list for you!

These can be useful for any small business, but are especially useful for online sellers who do not have the resources to purchase hundreds of dollars of computer programs in order to manage their listing process.

I have not tried all of them but have been gathering them from recommendations from personal contacts at large corporations, forum users, and technical experts. Some are online, others are downloads.

These are all available for Windows. A very few may be available for MACs. If you have any to add that you know are "clean," post here and I will add them! They are FREE!!

I use a variety of these for my Contemporary Beaded and Silver Wire Jewelry shop - GalleriaLinda, and find them to be excellent choices!

Knowledge, Computer Tips, Q&A - User Friendly

• http://www.komando.com/

Computer & Online Education

• http://www.lynda.com ($25/month, no contract, unlimited access to ALL learning - a GREAT resource - sample training videos here: http://www.lynda.com/home/freeTraining.aspx - highly recommended - I purchase one month about once a year and learn!)

Computer Maintenance and Protection - install and use all (Good, robust, free programs recommended by my computer tech)

• http://www.superantispyware.com/

• http://www.malwarebytes.org/

• http://free.avg.com/ (good, free antivirus - USE IT!)

• http://www.ccleaner.com/ - deletes temp files, frees up space

• http://www.komando.com/downloads/categories.aspx?cat=Security - more excellent choices

Free Email Addresses

• http://gmail.google.com/

Business Suite (word processing, spreadsheet, etc...)

• http://www.openoffice.org/

PDF Generators

• http://www.cutepdf.com/

• http://www.primopdf.com/

Graphics Editors

• http://picasa.google.com/

• http://www.gimp.org/downloads (robust alternative to Photoshop)

• http://www.photoshop.com/express

• http://www.splashup.com/

• http://www.picnik.com/

• http://www.fotoflexer.com/

• http://www.rsizr.com/

• http://webresizer.com/

Animated GIFS (usable for online ads)

• http://www.gifmake.com/

Advanced Graphic Layout

• http://www.inkscape.org/ -save as .eps, not open .eps files. Can edit Illustrator files

Business Charts

• http://ganttproject.biz/ Gantt Charts (timelines)

• http://www.lovelycharts.com/

Convert a PDF to a Word Document

• http://www.somepdf.com/

File Extension Viewer

• http://www.irfanview.com/

Share/Sync Files from Another Computer

• http://www.foldershare.com

Send Large Files via Link

• http://www.dropio.com/

• http://www.yousendit.com/

• http://www.megaupload.com/

Covert File to Another Format

• http://www.zamzar.com/

Make Full Screen Shots of Web Pages

• http://www.thumbalizr.com/

Stock Photos (free or cheap)

• http://www.bluevertigo.com.ar/bluevertigo.htm

• http://www.sxc.hu/

• http://www.istockphoto.com/

• http://www.canstockphoto.com/

• http://www.dreamstime.com/

Free Web Pages

• http://www.webs.com/

• http://www.tripod.lycos.com/

• http://www.wix.com/

Conversions

• http://www.onlineconversion.com/ Convert Anything to Anything Else

• http://www.psinvention.com/zoetic/convert.htm Metric & English Conversions

• http://www.convertworld.com/en/ Convert Anything to Everything

Glue Advice! Glue "This" to "That"

• http://www.thistothat.com/

ZIP Utility (zip up multiple files into one file)

• http://www.tucows.com/preview/194312 (QuickZip)

Find "Spyware-Free" Software and Utilities Here:

• http://download.cnet.com/

• http://www.tucows.com/

• http://www.komando.com/

Weathering the Economic Storm

We have gotten through the first quarter of 2009 and now, almost the second quarter. How is your shop weathering the economic storm?

Last fall when the economy slowed down, GalleriaLinda made a commitment to expand products to offer more items that were lower price but still high quality. Because I make jewelry, I decided to start a line of interesting earrings using high-quality Czech glass, vintage beads, and sterling wire that were priced $12.99 across the board.

In the last few months, I have connected with several new customers that wanted earrings to brighten their wardrobe!

This strategy was one that you could say met the needs of the economy and was considerate of the customer. A lady can update her wardrobe with $12.99 earrings and not spend a fortune.

I hope that you have weathered the economic storm. I see that the economy is loosening up a bit, as sales seem to be more frequent!

Utilize Help and Information From Your Selling Venues

One of the ways online sellers can benefit from marketing and selling success strategies is through the selling venues that they use. You can find a lot of selling, promotional, and marketing tips in the venue's documentation that is very valuable!

The forums on each of the venues becomes a treasure trove of shared experiences about everything for selling online. Use it! Even if you just read, you will gain such valuable information that you can use. Read, read, read.

Today, I want to introduce the Sellers' Boot camp going on right now at iCraft.ca!

Sellers' Boot camp is a new admin-supported program started by Christine of PillowThrowDecor for sellers on iCraft.ca! Check out the iCraft.ca forum for lots of details on the Sellers' Boot camp program.

Christine not only produces the most elegant pillows for your home, but she is also a sales expert that creates energy that motivates!

She is the one that started the awesome "Odd Sock" category to move merchandise. Check out PillowThrowDecor's "Odd Sock" deals - unbelievable!

The Sellers' Boot camp program goes for 28 days with assignments for each day that will help you fill your promotional "bag of tricks" by the end of the month. The idea is to get into the habit of spending up to 30-45 minutes a day doing things that will help sales.

Retired from another career, Christine states that a part of her professional background is in sales training. She states, "As independent business people it is all about accountability. I do much better when I know there is a team of people marching along with me every day and are as committed as I am to doing assigned activities!

If you are considering trying iCraft.ca as your handmade selling venue, now is the time! Remember, if you use a referral number when you pay your one-time registration fee, you receive six months of shop fees free for an unlimited number of items! Shop fees are very reasonable. In case you need one, GalleriaLinda's referral number is: 1c28439c38!

Must go...off to boot camp!!

The Project Wonderful Online Advertising Experiment

The mystery of online advertising...if you love to surf online blogs and web sites of artisans and crafters, or even the online comic crowd, you have the opportunity to see ads that are distributed through Project Wonderful (PW).

PW, as it is abbreviated, is an online ad auction that is so automated that even those who are not online savvy can use it and is a great way to dip your toe into the online advertising waters. Although there are groups of all kinds using PW, the main groups targeted are online artists, handcrafters, designers, gamers and online web comics.

Project Wonderful itself states, “Project Wonderful reinvents online advertising. We've made click fraud impossible. We give advertisers the power to choose what sites their ads appear on - and publishers the freedom to choose what ads show up on their sites..."

In contrast, if you have ever used the Google Ad Sense program, you know that you cannot request your earned money until your account reaches $100. PW allows withdrawal of funds $10 and above. In addition, Google makes the majority of decisions for you as to what shows on your site, whereby PW allows you, the advertiser or publisher, to have complete control on where your ads are placed or which ads you put on your pages.

In these last few months, I experimented with PW as a clueless, new-to-online-advertising newbie for my GalleriaLinda online shop, as well as recently for the Indie CEO blog. Boy, did I learn a lot from the experience.

I started placing ads on my jewelry blog, GalleriaLindaShowcase, starting January 1, 2009. In about 4 weeks, I had $6 in my account. It grew to about $15 by the end of February. Feeling confident, I decided to use the money to pay for GalleriaLinda advertising instead of withdrawing it.

There are several predetermined sizes of graphic ads you can create, the most popular being the 125x125 pixel size ads. I created my very own GalleriaLinda ad, uploaded it, selected blogs to host my ad, and placed bids. If you want a 125x125 pixel animated ad – you can create one at GifMake.

Things I learned as an advertiser:

• Pay attention to your ad clicks (there are “performance” reports for you to check).
  
• If you go for the free ads, then it is no worry - may as well keep it there. If you are paying, then you make decisions to keep your ad on a specific site or delete the bid based upon the ratio of unique site traffic vs. the number of clicks you get.
  
• It is easy to find places for your ad that have $0 cost and is a great way to try this without spending money. This means that your ad can be placed for no money but your ad may show only off and on, depending upon the bids for those slots. The ad boxes fluctuate in bid pricing all day long!
  
• FREE ad space is allowed only for a two-day time so you will have to manually renew every two days if you wish. If you bid actual money, you can designate the time from a day to unlimited.
  
• It IS possible to get free ad space on a site with significant traffic, but it will be only for a short while. Most free spots are on sites that have minimal traffic.
  
• If you are picky about where your ad is seen, you have control, although it takes time to do a keywords search and handpick those you want.
  
• If you are not so picky about where your ads are seen, you can do a campaign using search terms, and “let ‘er rip.”

Things I learned as a publisher:

• Build it and they do not automatically come! Like anything else online, this takes promotion, traffic numbers, and dedication to make this work well for you.
  
• PW ad campaigns from others will automatically find your ad box if your box description fits the key words and fits the traffic criteria setup by the ad owners.
  
• When setting up your ad box, good key words are critical.
  
• Your web page or blog where your ad box is displayed needs to have traffic in order to attract a flow of ad placements. You must promote your page and update it frequently to bring up those traffic numbers. The more frequent you update, the more traffic you will have that may capture more ad campaigns automatically.
  
• Ways to promote your web pages and blogs can be found in the Indie CEO “Blogging is an Art” series.

To get a good feel for the process, here is a great tutorial on using Project Wonderful posted by TimothyAdamDesigns.

It is FUN to see your very own little ad showing on someone else’s web page!

If you want to learn the process, you can try out PW by placing ads manually by searching for $0 ads and paying attention to traffic counts for learning and understanding. This will help you understand the process. Alternately, you can place an ad box on your site and wait for funds to collect to use for your own ad placement. Or, deposit money right away into a PW account and go for it!

GalleriaLinda's ad boxes where you can place your ads are available at:
GalleriaLindaShowcase blog
IndieCEO blog - see the right side of this article

Product Descriptions: Writing for Different Media

Even though most of you who are reading this blog are online sellers, you will find these writing tips useful for product descriptions for a variety of media. You never know when an opportunity arises for you to participate in radio or TV spots, or other media. Be prepared!

Below are a few of the differences in writing for specific media that requires you to tweak your product descriptions.

Online Listings

• Writing for online use requires that you be nimble and quick, using solid keywords, and brevity.


• Online shoppers give you a split second to convince them to click further. This means that your copy should be short, concise, easy to understand, and complete in every way.


• Online buyers cannot touch your product, smell it, see it in person, inspect it, or hear it. All that web shoppers have to convince them to buy your product are your words and your photos.

TV Shopping Shows

• There was a time when TV shopping was met with significant skepticism. How can anyone buy from a TV picture? We have proven that we, as a people, will buy in any format!


• Unlike writing for online listings where brevity is key, your product descriptions for TV presentations will be expanded.


• You will think about the on-air time segment of your product and allow for very little dead air space. Provide as many keywords and descriptive phrases as you can to work with in writing for the show so talk can flow.

Print Catalogs

• When writing for a print catalog, the key is the structure of the information. The catalog company will likely have a boilerplate template that you will need to fill in, including the description.


• Limited character counts will mean you need to be brief while presenting the overview of your product.


• Each catalog will have their own style that you will use.

Radio Ads or Presentations

• Writing for the radio media is a whole different process. You will not have the benefit of an image of your product.


• Your potential customer must listen and use their imagination from the words you use and the expressive voice that narrates.


• It is important to bring in the feelings and emotions about your product, as well as the basic information. This can be done with a script between two people or a lone narrator.


• Do your research and listen to other radio presentations for products similar to yours.

Billboards

• Billboards that tout products are the most visual of these media.


• More image, less text.


• Your text needs to be very targeted, concise, and short.


• Billboard advertising often sports short catchy phrases with interesting images that stick with you.

Digital Slide Presentations

• A digital slide presentation, produced with software such as PowerPoint, may be in your future as well.


• You can make slide presentations suitable for emailing to others. Sometimes, juried art shows will require some sort of overview where this may be appropriate.


• Slides are small billboards.


• Using images and short text, you can be sure your message is the combination of both.


• Do not fill up a slide with text. This is not the purpose of this media.

It is fun to think about how these opportunities might come your way! I hear of many artists and crafters having interviews on local TV or radio. It can happen!

Think about how you might use your imagination to express the qualities of your great product.

Writing a full descriptive product sheet will allow you to pull from that for creating the exact style and content that you need for any of them. Even a list of bullet points made out once you finish your product will be invaluable!

Product Descriptions: Introduction

As artists, crafters, and designers, many of us can be challenged with the business of business. Oh, if we could only create and not have to tend to those things such as accounting, shipping, taxes, and copywriting!

When selling products online or in the real world, product descriptions become critical to your overall selling strategy. They are the gears that makes the marketing wheels turn.

As a handcrafted jewelry designer with my own GalleriaLinda shop, I have noticed from my searches online that independent designers, crafters, and artists, especially have difficulty in understanding how to describe, title, and promote products through their writing styles and descriptions in their listings.

You know that content is the key to being searched and found online. There is a balance, however, to offering descriptions that will satisfy online searches while giving your buyer the information they need quickly.

I can’t address product descriptions without mentioning the importance of product photos. Product photos work either with your descriptions or against them. More on that subject later.

I found a variety of approaches to writing product descriptions. They seem to fall into five categories:

• The technical – no matter the product, all you get is size, materials, color, and use in the description, if even that much
• The story teller – will spin a creative and interesting tale that swirls around the product to enchant you but may leave you without real information
• The disorganized – throws information darts and misses the board altogether
• The creative – describes the product with flourish and marketing spin – much of which may be extraneous
• The “got it together” – has description, technical information, and titles working together with appropriate keywords and provides all the information needed for one to decide to buy the product

Which one are you?

If you are serious about improving your product descriptions, the first thing to do is research, read, and ponder. Here are a few tips that will help you research:

• Research the top online sellers of similar products to yours and read their descriptions. Be sure to research many selling venues and not just the one that you are using, as they each have a different “flavor.” This will give you a broader view into your product descriptions.
• Grab a few printed catalogs that include products like yours and read it from cover to cover. What you gain from print media expands to not only the descriptive elements, but also photography styles and description structure.
• Note things that you want to avoid and note those things that you would want to include in your own product descriptions. These could be key words, format, or writing style.

Think about this and check back, as there is more to come in this interesting series!

Know Your Selling Venues: iCraft.ca

Continuing an ongoing series of "Know Your Venues," I wanted to present the online Canadian handmade selling venue iCraft.ca. Over a year old, iCraft is beginning to make a name for itself in the online handmade community. Still new in "online business" years, it has made great strides to service both sellers and buyers in its short time.

From personal experience, I truly love this site for many reasons, one of which is that iCraft accepts only handmade items direct from the artist. No reseller items, reseller supplies, or vintage...just handmade. If you made it with your own two hands, you can sell it on iCraft. This makes for a very focused ambiance as you enter the site and targets a specific audience.

The front page of iCraft is classy. Recently, the very top banner that highlights handmade items was added and has enhanced the professionalism of the sellers. It is a flash presentation of close-up photos of featured items that changes and is designed into their own iCraft identity look.

Recently-listed items become a part of the "flash" parade in the next section. The items stay on the flash presentation for a couple of days as the flash parade pages march on to include every listed item.

Below the flash parade is another flash presentation of iCraft-selected items to be featured. The flash featured presentation changes every few seconds so a lot of great handmade items are included and they are changed out frequently to include as many sellers as possible.

Some of the features I like as a seller on iCraft include:

• One page listing form - this is a great time saver


• Select all photos before upload - another time saver


• Choice of selling in $USD or $CAD


• Clone feature - copy a listing, change a little, and is useful for listing similar items


• Each listing's status has a choice of "Live," "Reserve," or "On Hold"


• The reserve feature is genius. You can place an item on reserve and send a link to your customer - no one else sees it so there is no stressing about someone else purchasing it


• No restrictions on tagging - tag away for those key words that would best suit your item - any number of them


• For vacation mode, you just put all items on hold


• Ability to bump up your item in the searches by editing the listing - this is free


• Ability to "relist" your item so it shows up in the "just listed" flash parade - this is free


• No other fees other than your monthly fee - iCraft has several very reasonable price plans available - if you are a US seller, be sure to convert the CAD to USD - right now it is a little less in $USD but the exchange rate does change from day to day


• If you are not able to purchase a paid plan, you can have full access to the site, a shop, and are able to have 5 live listings for free - you may set up as many as you want in your back office and rotate a selected group of 5 live listing if you wish


• iCraft referral promotion - this is Win/Win for both! Once you pay your registration fee through a referral, YOU receive 6 free months - to benefit, you must use a referral code. GalleriaLinda's referral code is 1c28439c38

Things iCraft is working on that I miss and can't wait to be rolled out include a shop widget and expanded shop stats. Included now are views of shop visits and views of individual item. These features are in the works.

iCraft has impressed me with their methodical planning and roll out. Features rolled out work the first time and this goes a long way with me.

As a marketing professional, I understand that it is easier to get to your target audience if you know who it is and where to find them. To market to only those who love handmade makes marketing much easier! I see ways they promote the site. Using Twitter, each listing is automatically tweeted. How great is that? They are also on IndiePublic, Facebook, Kaboodle, TeamSugar, and Flickr. You can read some of iCraft's featured articles online here.

iCraft is recommended from my positive experience as a seller on the site. It is worth a look if you are interested in a selling venue for handmade.